Summary
Industry
Financial Services
Use Case
Embedded Loan Administration & Reporting
Engagement Model
Embedded Staff Augmentation
Functions Delivered
Loan Administration, Reconciliations, Financial Reporting, Redemption Statements
Client
NDA (UK Specialist Lender)
About the client
Swivel Finance partnered with a UK specialist lender whose growing loan volumes were putting pressure on loan administration, reconciliations, financial reporting, and redemption statement preparation. Spreadsheet-based processes and manual workflows were starting to affect both operational efficiency and reporting accuracy.
The challenge
Volume had outgrown the lender’s existing manual processes.
Growing loan volumes outpaced the lender’s existing administrative capacity
Spreadsheet-based processes were limiting operational efficiency
Manual workflows were affecting the accuracy of financial reporting
Redemption statement preparation added further load onto the same team
Month-end reconciliations were becoming harder to complete reliably
What we did
Swivel Finance embedded into the lender’s operations and added structure, not just headcount.
Embedded directly into the lender’s finance operations, not alongside them
Took on loan administration, redemption statements, and month-end reconciliations
Took on financial reporting and high-volume data processing as well
Introduced structured validation processes and administrative checklists
Added reconciliation reviews to improve operational consistency and execution quality
Results
Accuracy Improved: Processing capacity grew while maintaining near-zero error rates
Faster Turnaround: Loan administration and reporting cycles both sped up
Reporting Reliability: Financial reporting became more consistent and dependable
Stronger Controls: Operational controls improved across the whole finance function
Reduced Internal Pressure: Internal finance teams could scale with more confidence
Takeaway
Swivel Finance gave the lender the operational backbone to scale loan volumes without scaling risk.