Summary
Industry
Retail
Use Case
DevOps & Infrastructure Augmentation
Platform
Cloud Infrastructure (Azure)
Technology Stack
Terraform, Docker, Kubernetes, Cloudflare
Client
NDA
About the client
humaniseAI’s Talent team partnered with one of Australia and New Zealand’s largest home improvement retailers, supplying more than 120,000 products through 200-plus warehouses and 60-plus trade stores. The client’s internal IT team was understaffed for the scale of its e-commerce operation and needed dedicated DevOps capacity to keep the site stable through its busiest seasons.
The challenge
Scale had outgrown the team’s capacity to manage it manually.
The internal IT team was understaffed for the platform’s size and complexity
Deployments, updates, and removals were still largely manual processes
There was no environment to load-test the site before peak season
Infrastructure changes carried real risk of downtime during busy periods
The client needed five dedicated DevOps engineers, not a generalist team
What we did
humaniseAI’s Talent team embedded directly into the client’s existing infrastructure.
Embedded five DevOps engineers directly into the client’s operations
Defined infrastructure as code with Terraform for consistent environments
Containerised the application with Docker to simplify deployment
Built CI/CD pipelines to automate builds, tests, and releases
Stood up a Kubernetes-based UAT environment to load-test before peak season
Results
Faster, Smoother Site: Load times and responsiveness improved for every shopper
Fewer Manual Tasks: Automated deployments freed the internal team for strategic work
Peak-Season Stability: Load testing caught bottlenecks before they reached customers
Lower Operational Cost: Automation cut the cost of routine maintenance
Faster Time to Market: New features and updates shipped faster than before
Takeaway
humaniseAI’s Talent team gave the retailer’s internal IT team the DevOps capacity to handle peak season without it becoming a fire drill.