Summary
Industry
Public Sector
Use Case
Civic Engagement Platform (MVP)
Platform
Web Application
Technology Stack
Next.js, React, Redux, AWS Cognito, Lambda, DynamoDB
Client
NDA
About the client
An individual working inside the Australian Government approached humaniseAI’s Talent team wanting to close the communication gap between citizens and their elected representatives. The goal was a platform where citizens could raise issues directly with Members of Parliament, propose solutions, and vote on the ones that mattered most, verified through the Government’s own Digital ID system.
The challenge
The idea was strong, but the requirements kept moving.
Citizens had few direct channels to raise issues with their MPs
Many citizens felt shut out of how government decisions actually got made
The client needed a working MVP before committing to a full build
User identity had to be verified before anyone could post
Requirements kept shifting as the client’s own vision evolved
What we did
humaniseAI’s Talent team stayed flexible while the brief itself was still forming.
Ran an agile process built to absorb changing requirements mid-build
Brought in a team spanning architecture, UI/UX, QA, and DevOps
Built following, upvoting, commenting, and solution-proposing into the core product
Added a ranking system and leaderboard to reward useful contributions
Built on a serverless AWS architecture and integrated the Government’s Digital ID
Results
Direct Line to MPs: Citizens could raise issues and proposals straight to their representatives
Democratic Prioritisation: Upvoting surfaced the issues that mattered most to the community
Successful Pilot: A closed-community pilot proved out the platform’s core functionality
Higher Engagement: Following, upvoting, and commenting drove real participation from users
Verified, Trusted Identity: Digital ID integration gave the platform a credible identity layer
Takeaway
humaniseAI’s Talent team turned an individual’s public-good idea into a working, identity-verified MVP ready to test with real citizens.